FAQ / Pro Tips

Time Miner finds calls/texts/emails from contacts you add to the Time Miner app. If you do not add a contact to the app, Time Miner will not be able to find communications with that contact.

Click on the ‘+’ symbol in the lower right corner of the app to add contacts. You can either add contacts manually one at a time, or select multiple contacts that will be pulled from your phone.

Absolutely not. Time Miner is on-demand technology that only runs when you open the app. Then, it only finds calls and texts for contacts that you add to the Time Miner app.

Yes! Simply click the three dots on the right side of your contact, select edit, and press the “add another” button.

Yes! Simply click on the contact, select the date parameters, and hit the paper airplane. A report will be sent to your email address instantaneously.

Rest easy, if this happens you’ll just need to disconnect and reconnect to RingCentral on your profile page.

Rest easy, if this happens you’ll just need to disconnect and reconnect to RingCentral on your profile page.

If you're having technical difficulties, have questions, or just feel like chatting please send us a text at 615-429-0383 or email us at support@timeminerapp.com.

Go to the “Services” page, make sure your email account is connected to Time Miner. If it appears to be connected, try disconnecting and reconnecting. Time Miner periodically “times out” connections for your security. Also, make sure the email address for each contact in Time Miner is the same as your contact’s email address. Email addresses are case-sensitive!

New users may experience a delay in the first data “fetch.” Sometimes it takes overnight. This is normal. Time Miner will notify you when it has mined your contacts. After the initial “fetch,” Time Miner is fast. Like seconds fast.

First-time users fetching past emails can only go back 30 days for your initial “mining”. Example: if it’s September 30th today, you can only go back and find emails back to August 30. After that initial “fetch”, you will always be able to go back to that August 30th date.

If you need to go back further than 30 days on your initial fetch, please contact sales@timeminerapp.com about a “deep dive.”

Under the 'Services' tab is where you connect your services. Be sure to have your user credentials handy when you're ready to connect.

Press the paper airplane in the upper right corner of the home page to email yourself a report. For Clio users, make sure to check the Clio box to export time entries into Clio.

To run a report for all contacts, press ‘MINE NOW’ in the upper right corner of your screen, select your date parameters, and Time Miner will pull all of your billable activity for the referenced time period for all contacts you’ve corresponded with during the selected date parameters.

For Clio users, associate your Time Miner contacts with Matters in Clio. Do this by tapping the three dots next to the contact’s name in Time Miner and selecting ‘Edit’. If you have connected Clio in the‘Services’tab, there will be an option to‘AddClio Matter’ within that contact. Select the appropriate Matter from the list that pops up.

First, make sure you have connected Time Miner to Clio. Check the 'Services' tab. Second, make sure you have associated your Time Miner contacts to matters in Clio. Do this by tapping the three dots next to the contact's name, tapping "add Clio matter," and selecting the appropriate matter from the list that pops up. Please note that time entries exported to Clio may take up to 45 minutes to appear in Clio.